We know you have questions—about formats, pricing, turnaround, privacy, and what to expect. We’ve answered the most common ones below, organized by topic. If you don’t find what you’re looking for, contact us directly—we respond same-day.

What is Austin Video Solutions?

Austin Video Solutions (AVS) is a professional media preservation company based in South Austin, Texas (ZIP 78748). Founded in 2011 and operated by owner-technician Ben Dotto, we specialize in digitizing analog media including videotapes, 8mm/Super 8 film, photos, slides, negatives, and audio cassettes. All work is performed in-house at a private, appointment-only studio—never outsourced, never shipped to third parties.

Where is Austin Video Solutions located?

Our private studio is in South Austin, Texas 78748, near the corner of S. 1st Street and FM 1626, adjacent to Akins High School. The exact address is provided after booking an appointment. We do not publish the full address publicly to maintain privacy and security for our appointment-only service.

What are your business hours?

We operate by appointment Monday through Sunday, typically 8:00 AM to 5:00 PM. Evening appointments may be available upon request. Appointments can be booked online 24/7 up to 30 days in advance at austinvideosolutions.com/book-appointment.

How do I contact Austin Video Solutions?

The fastest way to reach us is by text or phone at (512) 518-3188. You can also book appointments online. We respond to inquiries same-day during business hours.

Why do you require appointments?

Our appointment-only model ensures three things:

1. Privacy—Your media is handed directly to the same person who will work on your project.
2. Quality—Dedicated time for proper evaluation and personalized service, performed by a professional with 30+ years of experience.
3. Accountability—You meet the same person who handles your conversion from start to finish. That person is the owner.

Do you offer pickup and delivery services?

Not at the moment. Book your appointment to drop off your media by picking the day and time that works best for your schedule. You can also use Uber Delivery or TaskRabbit to drop off your items and deliver them directly to us—many customers do this. Just email us once you’ve booked your appointment to let us know so we can prepare.

What services does Austin Video Solutions offer?

We offer four main categories:

1. Videotape Digitization—VHS, VHS-C, Hi8, Digital8, MiniDV, Betamax, Betacam, U-matic, and other formats to MP4, ProRes, Lossless, DVD, or Blu-ray
2. Film Transfer—8mm, Super 8, and 16mm film frame-by-frame scanning to 2K digital files
3. Photo & Audio Digitization—Hand-scanning of prints, slides, negatives; audio cassette, reel-to-reel, and vinyl transfer
4. Custom Video Editing & Production—Memorial tributes, highlight reels, athletic reels, corporate projects, and slideshow creation

What is the difference between your transfer services and your editing services?

Transfer services convert your analog media to digital files—preserving what exists. Editing services transform that footage into finished stories—selecting moments, adding music, creating narratives, and producing polished videos. Editing is quoted per project based on scope and complexity, with estimates provided upfront after consultation.

Do you create slideshow videos?

Yes. We create custom slideshow videos combining photos, video clips, music, text overlays, and professional transitions for weddings, memorials, anniversaries, graduations, and corporate events. These are quoted per project based on complexity and duration.

Do you offer video restoration or enhancement?

Yes, as a separate service from standard transfers. Video restoration includes color correction, stabilization, scratch removal, noise reduction, and current ML-powered tools for upscaling damaged or degraded footage. Forensic enhancement for law enforcement is also available—no AI tools are used for forensic work, as we know this material may be submitted into evidence. Contact us for assessment and quote.

What videotape formats do you accept?

We handle virtually all consumer and professional tape formats: VHS, VHS-C, Hi8, Video8, Digital8, MiniDV, MicroDV, Betamax, Betacam SP, Betacam SX, U-matic (3/4"), DVCPRO, DVCAM, and others. If you have an unusual format, contact us with a description or photo.

How much does VHS to digital conversion cost?

All pricing is per tape, up to 2 hours of content. Full details on our Pricing page.

What is Tape to MP4?

Our most popular service ($24.98/tape). We capture your tape using professional 10-bit hardware, then convert to a 1080p HD MP4 file at 60fps with 12Mbps bitrate. This eliminates interlacing artifacts and creates smooth, high-quality video that plays on any device—phones, tablets, Smart TVs, computers, streaming sticks, and game consoles.

What is Tape to ProRes?

Our professional editing format ($24.99/tape). We capture directly to Apple ProRes 422—an industry-standard “intermediate” codec used by studios and editors. Think of it as your “Digital Negative.” It retains all the quality of the original tape, allowing you to generate any other format (MP4, DVD, web) later without losing quality. Best for video editors working in Final Cut Pro, Premiere, DaVinci Resolve, or Avid. Files are approximately 20 GB per hour and require USB 3.0+ drives.

What is Tape to Lossless?

Our highest-quality capture ($52.50/tape). We digitize to 10-bit Uncompressed 4:2:2, preserving maximum color information and tonal range from your analog source with zero mathematical compression. This creates a true archival master suitable for broadcast, museum preservation, or future restoration work. Files are approximately 72–96 GB per hour and require an external hard drive.

What DVD options do you offer?

Two tiers: Standard DVD ($17.99) with automatic chapter breaks every 5–10 minutes for easy navigation. Custom Menu DVD ($22.99) with interactive thumbnail menus and scene selection—ideal for gifts, presentations, and tapes with multiple events. DVDs are region-free and play on any DVD player, Blu-Ray player, PlayStation, Xbox, and most computers.

Can I get multiple formats from the same tape?

Yes. We capture everything at maximum quality first, then encode to your requested formats. For example, you could get Tape to ProRes for editing plus a Tape to MP4 for TV viewing, or add a DVD for the grandparents.

Should I choose MP4 or ProRes?

Choose Tape to MP4 if you want to watch, share, upload to YouTube, or do light editing. Files are manageable in size and play on everything. Choose Tape to ProRes if you’re a professional editor, colorist, archivist, or planning significant post-production work where uncompressed data matters.

Will my digitized tapes look better than the original?

Our Tape to MP4 service includes professional de-interlacing and 1080p upscaling, which eliminates “combing” artifacts and produces cleaner motion than original VHS playback—especially on modern TVs. For actual enhancement beyond what the tape contains (color correction, noise reduction, AI upscaling), see our Video Restoration services.

How do you digitize 8mm and Super 8 film?

We use true frame-by-frame scanning—not projected capture. Each frame is individually illuminated and scanned at 2K resolution (2048×1556 pixels), then cleaned, stabilized, and color-corrected. This preserves film grain and texture while eliminating flicker and jitter common to projected transfers.

How is film pricing calculated?

$0.49 per foot. Typical reels: 3-inch reel (50 feet) ≈ $24.50 · 5-inch reel (200 feet) ≈ $98 · 7-inch reel (400 feet) ≈ $196. We measure and quote precisely at drop-off before work begins.

What do I receive from film transfer?

Your choice of: ProRes or MP4 files on USB drive, secure Cloud Delivery upload, or data Blu-ray discs. All files include color correction, exposure adjustment, and flicker reduction.

How long does film transfer take?

3–5 business days depending on reel count and condition. Rush service available for events or memorials.

My film smells like vinegar. Is it too late?

“Vinegar syndrome” indicates acetate film degradation. We can often still scan it, but the film is physically deteriorating. Digitization preserves what’s left before it becomes unrecoverable. We handle such film with extra care and cleaning.

What photo formats do you scan?

Prints (up to 8×10), 35mm slides, 35mm/110/120/220 negatives, and medium format negatives. We hand-scan each item—no auto-feeders that risk jams or scratches. Delivered as JPG, PNG, or TIFF.

Pricing: $0.49 per image. Bulk discounts available for 100+ items.

What audio formats do you convert?

Audio cassettes, microcassettes, reel-to-reel tape, and vinyl records. Delivered as MP3 or WAV.

Audio pricing starts at $19.99 for cassettes.

How do I receive my finished files?

Three ways:

Should I choose USB or cloud delivery?

Choose Physical Hard Drive if you want physical possession of files, have limited internet, or prefer local storage. Choose Cloud Delivery if you want instant access from anywhere and easy sharing with family. Many customers choose both for redundancy.

Do I need to bring my own hard drive?

No—you can purchase a formatted drive from us (64GB–2TB, starting at $12.99). Or bring your own blank drive and we’ll load files at no charge. Your drive must be formatted (completely blank) and USB 3.0 is recommended for fastest transfer.

What is Time-Base Correction (TBC) and why does it matter?

TBC is professional signal stabilization equipment that eliminates jitter, rolling bars, chroma noise, and tracking errors common in analog tape playback. Without TBC, even “digital” transfers look unstable and amateur. We use external broadcast-grade TBC on every capture—this is standard for us, not an upgrade.

What resolution do you capture from VHS tapes?

VHS records approximately 333×480 lines of resolution. We capture at 720×480 digital resolution (the standard for SD video), preserving every retrievable pixel. Our Tape to MP4 service creates 1080p files by intelligently combining both interlaced fields—this doubles the vertical resolution through professional deinterlacing and creates smooth 60fps motion.

What frame rate do you deliver?

59.94 fps (NTSC) or 50 fps (PAL) depending on source. We preserve the full temporal resolution of your tapes—cheap transfers often discard half the motion information.

Will my files work on my device?

MP4 files play on virtually everything: Smart TVs (Samsung, LG, Sony, Vizio, TCL), computers (Mac, Windows, Linux), phones/tablets (iOS, Android), game consoles (PlayStation, Xbox), streaming devices (Roku, Apple TV, Fire Stick, Chromecast).

ProRes/Lossless files require VLC media player or professional editing software (Final Cut Pro, Premiere, DaVinci Resolve). Not recommended for direct Smart TV playback.

Can I edit the MP4 files you provide?

Yes. Our MP4s import into iMovie, Adobe Premiere, Final Cut Pro, DaVinci Resolve, and any modern editor. For heavy color grading or professional workflows, we recommend Tape to ProRes for uncompressed master files.

Who handles my media?

Owner Ben Dotto exclusively. The same person you meet at drop-off performs every step of your conversion. No employees, no contractors, no third-party processors. For event shoots, our small team will come to your event—but for all studio work, it’s one person handling your project start to finish.

Where is my media processed?

Entirely within our private South Austin studio. Your tapes never leave the property, never enter a mail system, never see a warehouse or out-of-state facility.

Do you keep copies of my files?

No. We delete all files from our systems once they’ve been delivered to your storage device or uploaded to cloud and you’ve confirmed you’re happy with the work. Your privacy is absolute—we never share, post, or retain your content.

Is my content viewed by anyone?

We perform technical quality checks to ensure proper capture, but we do not “watch” your content. This is one of the primary reasons clients choose us—for privacy. For ultra-sensitive material such as intellectual property, you can discuss specific privacy concerns at drop-off.

Do you return my original tapes?

Yes. All original media is returned with your digital files. We recommend keeping originals as a physical backup, properly stored.

How long does digitization take?

What happens at my appointment?

1. Meet your technician in person at our South Austin studio.
2. We review and assess your media together.
3. You receive a detailed quote for approval.
4. Work begins only after your approval.
5. You receive a text/email when your project is complete.

What should I bring to my appointment?

Your tapes, film, photos, or audio media. If you’re bringing your own drive, make sure it’s blank and formatted. For Tape to ProRes or Tape to Lossless services, bring an external hard drive—we’ll advise on capacity based on your project. Bring camcorder power cables if tapes are stuck inside cameras.

Do I need to organize or label my tapes first?

Helpful but not required. We can identify formats and assess condition regardless of labeling. If you have specific organization preferences (chronological, by event), let us know at drop-off. By default, we organize files by date and event with professional naming conventions. We also use AI to analyze untitled tapes and break down the events on each tape—included in the pricing.

How do I book an appointment?

Online at austinvideosolutions.com/book-appointment or text/call (512) 518-3188. The online scheduler shows real-time availability 24/7.

Can I reschedule or cancel?

Yes. Reschedule or cancel through your confirmation email, or contact us directly. No penalty for changes made 12+ hours in advance.

Are there any hidden fees?

No. The only additional costs are: (1) USB/hard drives if you don’t provide your own; (2) Rush service surcharge; (3) Repairs for severely damaged media—always quoted and approved before work begins.

What payment methods do you accept?

Cash, check, all major credit cards, Venmo, PayPal, and E-check. Payment is due at pickup/delivery.

My tape is stuck in my camcorder. Can you help?

Yes. Bring the camcorder with power cable if possible. We can often extract tapes without damage. If the mechanism is broken, we may need to manually extract the tape shell—discussed and approved before any invasive procedure.

I have tapes from overseas (PAL, SECAM). Can you convert them?

Yes. Our equipment handles NTSC (North America), PAL (Europe/Asia/Australia), and SECAM (France/Russia) at no extra charge. We’ll identify the format at drop-off.

Can you convert copy-protected tapes?

We can digitize home-recorded tapes regardless of Macrovision or other consumer copy protection—this is preservation of your own content, not piracy. We do not duplicate commercial copyrighted movies.

Can you fix damaged tapes?

Basic cleaning and shell repair is included at no charge. Severe damage (broken tape, mold, warping) is assessed and quoted before proceeding. You are never charged for blank tapes.

I lost my files. Can you resend them?

We take your privacy seriously. Once your videos have been captured and delivered to your drive or cloud, we delete all files from our server. Because of this, it’s critical you create your own backup immediately. We recommend multiple locations—cloud storage and an external drive at minimum.

How do I organize and back up my new digital files?

We recommend the 3-2-1 backup strategy: 3 copies, on 2 different media types, with 1 copy offsite.

1. Immediate cloud backup—iCloud, Google Drive, or Dropbox
2. External hard drive archive—stored separately from your main drive
3. Consider a NAS or dedicated media server—for large collections

We can advise on organization strategies at pickup.